About
Everything the job needs rides in the van.
A Santa Rosa shop on wine-country doors since 2012, mobile across the city and the towns around it at any hour, with one number sealed on the call. Here is who owns the van and how the work runs.
4.9 / 5· 463 reviews from Santa Rosa & central Sonoma County
2012
Working Santa Rosa since
24/7
Phone picked up
90 days
Workmanship covered
Sealed by the owner
Twenty-two years of Sonoma County locks, fourteen of them in this van, and I still run calls myself. A number I seal on the phone is my word, and no porch step has ever given me a reason to break it.
Anything this van fits is mine to answer for. If it gives trouble inside ninety days, ring the same 707 number and I will see it put right.
Coy Dutra
Owner · 22 years in Sonoma County · with Vintage Lock & Key since 2012
One shop, one number, since 2012
Vintage Lock & Key has been taking Santa Rosa calls since 2012, and it has never had a counter. The lock that needs attention is bolted to a Craftsman door off McDonald Ave, hanging on a barn gate up Bennett Valley Rd or sitting in a car at the Fairgrounds lot, and none of those are going to drive to a shop. So the workbench lives in the van and drives to you. Coy Dutra owns the business and still runs calls on it, with twenty-two years of Sonoma County doors behind him — more years than the company itself has, which is the point: the trade came first, the sign came later.
The name is a wine-country word, and it was picked because the parallel is honest. A vintage is what patience and exact measurement leave behind, and so is a cylinder that seats flush and turns with two fingers. Some things this business is not, said plainly: it is not a franchise, it holds no dealership, it is tied to no lock maker and no car manufacturer, and it is not a lead broker taking your address to auction it off to whichever van bids. One 707 number rings here, one dispatch answers it, and the tech who knocks is paid by the name printed on your receipt.
Stocked for the doors this county actually has
Santa Rosa is several different housing stocks inside one city limit, and the shelves on board are loaded for all of them at once. Mortise cases, rim locks and period strikes for the old streets around Railroad Square and Montgomery Village, where a scar in a hundred-year-old door lasts longer than the lock that caused it. Builder-grade handlesets and keypads for the rebuilt blocks in Coffey Park and Fountaingrove, where a construction key is often still the key that works. Aluminum deadlatches, hookbolts and exit devices for the storefronts and tasting rooms along Old Redwood Hwy and Fourth Street. Easy-turn levers for Oakmont, where a thumbturn that fights an arthritic hand is a safety problem and not a preference. Strike plates, three-inch screws and jamb repair kits for the doors that sagged rather than failed. Blanks, transponders and programmers for the cars in the Coddingtown and Fairgrounds lots.
Hauling every one of those categories at the same time costs weight and shelf space, and it buys the thing customers care about: one visit finishes the job. A part on order means a door propped shut overnight and a second trip billed to someone, and neither of those is a service we want to be known for during harvest week.
The Corked-Price Guarantee
The price is corked on the call: sealed, and it does not move at the door. Four terms, and they hold on every job in Santa Rosa at every hour. Ninety days on the workmanship, on the receipt.
- 22 MIN
- average arrival inside Santa Rosa
- 24/7
- calls taken, nights, holidays and harvest included
- $89
- service call, applied toward the work
- $0
- added at the door once the price is sealed
From the first call to the emailed receipt
Your figure is settled while you are still on the phone. It comes off the published ranges, the $89 service call is already folded inside it instead of waiting at the bottom of the invoice, and the time-of-day adds are quoted in the same breath: $30 on an arrival between 8pm and midnight, $60 between midnight and 7am. Master key systems and access control are the one exception, because a door count guessed over the phone is an argument waiting to happen — those get walked, counted and put in writing before a price is spoken.
Once the job is booked, a text goes out with the tech name and the arrival window, and the citywide average is 22 minutes with Oakmont honestly nearer 30. At the address the tech asks for proof the place or the vehicle is yours, then picks, decodes or bypasses; a drill only ever comes out after you have heard what it costs and said yes out loud, and saying yes does not move the number that was sealed. You tap a card at the door, the itemized receipt is in your inbox inside the hour, and 90 days of workmanship coverage is printed on that same receipt.
What we talk you out of, and what we turn down
When a deadbolt refuses to throw, the fault is usually alignment, not the lock itself: the door dropped a few millimeters on tired hinges, and the fix is a strike plate moved and two long screws driven into the stud, not a hardware sale. A house carrying five mismatched keys wants one rekey at $19 to $34 a cylinder, not five new locks. An old mortise case in Railroad Square can be cleaned, re-sprung and re-pinned far more often than it deserves replacing, and the original trim stays exactly where the builder left it. A rebuilt house in Coffey Park with a stubborn front door usually needs the construction key cleared, nothing more.
Some jobs get declined on the phone, before a van burns a drive across town. A short list of makes and model years lock key programming behind a dealer-only tool, and you should hear that up front rather than after paying for a trip. Safes fitted with a relocker, high-security lines whose blanks are cut only against a registered owner card, and anything where the manufacturer is genuinely the cheaper road all get named as such. Turning a job away costs us the invoice and keeps the reason people call back.
Where we work
Santa Rosa & central Sonoma County, any hour
Pick your area for its own arrival time and the jobs we run there most.
FAQ
Questions about the shop itself
Are you an independent locksmith, or a call center that sends someone?+
Independent, and Santa Rosa is the whole territory. The 707 number on this site rings the business itself, the tech dispatched to you is paid by it, and your address is never resold to a third van. It matters because a good share of the national listings sitting above the map are brokers: they take the call, keep a margin and hand the job to whoever bids lowest, which is exactly why the number quoted on the phone and the number demanded at the door so often disagree.
How many years have you been working in Santa Rosa?+
The business has run here since 2012. Coy Dutra, who owns it and still works the van, has twenty-two years on Sonoma County doors, so the local patterns have been seen often enough to be called by name before the van arrives: the settled frames on Roseland rentals, the construction keys left live in the Coffey Park rebuilds, the sixty-year-old mortise cases in the streets off Railroad Square, the aluminum storefronts on Fourth. That recognition is most of what experience is actually worth on a service call.
Is there a storefront I can bring a lock to?+
No, and it is a choice rather than something missing. A shop means rent, posted hours and a drive across town at the worst possible moment of your day. Instead the van stages between the downtown grid, Hwy 12 and the 101 on-ramps and moves toward whoever called. Key cutting, cylinder work, pinning and fob programming all happen at your curb off the bench that rides on board, in the same visit that started the call.
Who is going to be standing on my porch?+
Somebody whose name reached you before they did. The text sent at dispatch carries the tech name and the arrival window, and holding that text up against the person in front of you is the cheapest safety check this trade offers. If the two do not match, you owe nobody an explanation — send them off and call the 707 number back.
What if my lock cannot be opened without damaging it?+
You hear about it before any tool comes out. House deadbolts, apartment cylinders, storefront latches and car doors almost always open non-destructively and keep working afterward. When a cylinder is seized, already broken inside or high-security to the point that picking fails, the tech stops and explains what drilling does to the hardware, what the replacement costs and what else could be tried, then waits for your answer. The rate sealed on the call covers that conversation whichever way you decide.
Open 24 hours, 7 days
One call, one sealed price, anywhere in Santa Rosa
Calls answered 24/7. The number named on the call is the number on your card receipt, with the $89 service call applied toward the work.